Employee & Consumer Info

This is an area that is designated for employees and customers to obtain emergency or critical information should a situation arise.

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Tuesday, 31 August 2021

Owing to the severity of Hurricane Ida, our New Orleans area and Covington offices will remain closed, unless otherwise notified, through Monday, 6 September 2021, with a planned reopening of Tuesday, 7 September 2021. Our Baton Rouge Office will reopen tomorrow, 31 August 2021. We ask that during this time, everyone remain safe, follow the authorities guidelines as to travel and do not take any unnecessary risks.   

If you wish to make a debit card or check by phone payment on your account which is located at one of our New Orleans area or Covington offices, please call our Baton Rouge office at 225-926-9090 and they will process your payment information. If you are put through to voice-mail, do not leave any payment information on the recording. Please leave your name and number and some-one will return your call.

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Friday, 20 March 2020 (updated 2 February 2021)

American Thrift & Finance Plan, LLC and State-Farm Acceptance have a commitment to serve the citizens of Southeast Louisiana while helping to protect the health, safety and well-being of our customers, employees and their families during the threat of COVID-19. Our values of Courtesy, Respect and Honor mandate that we do the right thing for all who depend upon us.

Therefore, Effective Monday, 23 March 2020 until further notice, the following transitions to our business etiquette are in effect.

  •  Except for making payments to an account, the process of which is set forth hereinbelow, all loan closings, account reviews, and other matters requiring an in-person office visit will be done on an appointment basis only. Please call one of our offices during normal business hours of 8:30 a.m. – 5:30 p.m. to schedule an appointment. 
  •  American Thrift office locations and numbers are as follows:
    •  2233 Canal Street, New Orleans, LA 70119 (504) 822-1080;
    •  2424 Williams Blvd., Suite K, Kenner, LA 70062 (504) 461-3000
    •  2330 Lapalco Blvd., Suite 14, Harvey, LA 70058 (504) 362-0766
    •  5235 Florida Blvd., Ste G, Baton Rouge, LA 70806 (225) 926-9090
    •  600 N. Highway 190, Ste 12, Covington, LA 70433 (985) 892-5566
  •  Central Collection Office location is:
    •  7813 Airline Drive, Ste. C, Metairie, LA 70003 (504) 822-8230
  •  State-Farm office location is:
    •  7815 Airline Drive, Metairie, LA 70003 (504) 822-5333
  • Any party wishing to make a payment in person during normal business hours, which are set forth hereinabove, should deposit their cash, check, money order or debit card in the “mail” slot located at each branch. Your payment will be processed and a receipt and/or your debit card returned to you by one of our representatives.
  •  Customers are encouraged to pay on their accounts over the telephone via debit card, check by phone or setting up their account on auto pay via ACH and are further encouraged to transact as much of their business as possible over the phone with American Thrift & Finance Plan, LLC.
  •  In order to increase social distancing, some of our branches may be operating with a reduced staff. Please be patient while we serve you, our valuable customers.
  •  Customers may still deposit their checks, money orders and other paperwork in the mail slot after normal business hours. Your payment will processed the following business day. PLEASE DO NOT DEPOSIT CASH IN THE MAIL SLOT AFTER NORMAL BUSINESS HOURS.
  •  If you need assistance in conducting any transaction with one of our branch offices, please phone ahead so that we may best decide a course of action on how to accommodate your needs.